Cancel your subscription

Last updated: 10 September 2026

You can cancel at any time. Cancelling does not delete your account and does not take away the time you have already paid for: your plan stays active until the end of the current period, and it is simply not renewed.

If you subscribed on sofiayuzu.com

Write to admin@sofiayuzu.com from the e-mail address of your account with the word "cancel". You do not need to give a reason. You can also cancel inside the app (Profile → Subscription) or from the link in any of our subscription e-mails.

We confirm every cancellation in writing with three things: what was cancelled, the date and time we received your request, and the date the subscription ends. If you write from an address that is not the one on the account, we will ask you to write from that address — we do not confirm or deny that an account exists to anyone else.

If you subscribed in the App Store or Google Play

Only you can cancel a subscription bought in a store; we cannot do it for you.

• iPhone or iPad: Settings → your name → Subscriptions → SofiaYuzu → Cancel. Or open apps.apple.com/account/subscriptions.
• Android: Google Play → your profile → Payments & subscriptions → Subscriptions → SofiaYuzu → Cancel. Or open play.google.com/store/account/subscriptions.

Money back

Cancelling does not by itself give a refund — you keep access until the end of the paid period instead. The cases where money does come back (the 14-day right to change your mind, a feature we changed or removed, and the others) are in section 6 of the App terms.

Deleting your account is a different thing

Deleting your account removes your data. It cancels a subscription bought on sofiayuzu.com, but it cannot cancel one bought in a store — the store keeps charging until you cancel there. The steps are at Delete your account.

Questions

admin@sofiayuzu.com — a person reads it, and every question about a cancellation or a refund is answered in writing, usually within a week.